Troubleshooting

I cannot find my presentation

Check that you signed in with your invited email and accepted the invitation after verification. Your organizer must assign you to that presentation. Creating an account alone is not enough.

The attendee room is not found

Ask for the current QR code or full attendee URL. Keep the #/join/ portion and room code intact. An invitation or Display URL is not an attendee link.

Attendees cannot send messages or vote

Check Presentation → ChatDeck status is Live and saved. For voting, confirm the poll is open and that the attendee has not already voted. If several people cannot join, report the exact error to the platform administrator and check connectivity.

Messages are not appearing on the projector

In Conversation, ensure the message is pinned, not hidden, and not answered. Display requires an authorized signed-in browser. Wait for the refresh or reload after checking the network.

An edit was rejected

Another team member may have saved a newer version. Preserve your intended wording, refresh, review the latest title and abstract, and reapply the changes. Avoid repeatedly saving an outdated form.

A file will not upload or download

Use PDF or PPTX, at most 20 MB. Check that your account still has presentation access. For an expired download link, return to Files and request another. Demo upload bytes do not survive a page-session reset.

My export includes hidden messages

That is expected. Exports contain the complete retained conversation, independent of display filters. Review the export before sharing it.

The app says Local demo

Demo data stays in your browser. Demo role switching does not change production access, and demo invitations do not invite real users. Leave the demo and sign in to the connected app to work on the real event.

Ask your event team

Send the presentation title, what you were trying to do, and the error text. Do not send your password or private invitation token in a public message.